Apploye Helpdesk

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• How to Redeem Apploye TimeTrack AppSumo Code

  Go to https://app.apploye.com/auth/register and sign up in Apploye. Click the button Try Fee For 10 Days After creating Apploye account then go to (https://app.apploye.com/appsumo) to rVery popular

• How to delete my apploye account?

  To delete the account you are required to go to Edit profile > Delete accountVery popular

• Does apploye tracks time on offline?

  Yes it does, As apploye is a time tracking and employee monitoring software, so the work it does is track the employees station such as computer and laptop, along with few more extra features like GPS tracking, Applications tracking, URL tracking. While tracking it requires internet connection to upload and sync its data on web application via desktop app. So let’s see few points regarding offline tracking, In this process if any connection error comes up, it won’t be successful to cover it uVery popular

• How does timezone works ?

  The timezone of apploye user is an important thing to think about. As this software is mostly used for remote jobs and to track these employees from different corners of the world. So let's see what’s on it, An owner/admin can set his/her personal timezone based on his area. User should set his/her timezone based on his/her locality. If the user’s timezone and owner’s timezone doesn’t match then aPopular

• Does apploye tracks time offline ?

  Yes it does, As apploye is a time tracking and employee monitoring software, so the work it does is track the employees station such as computer and laptop, along with few more extra features like GPS tracking, Applications tracking, URL tracking. While tracking it requires internet connection to upload and sync its data on web application via desktop app. So let’s see few points regarding offline tracking, In this process if any connection error comes up, it won’t be successful to cover itPopular

• Where is the note i have added ?

  While adding any notes from desktop app, it will always updated on that specific time. That means if we add any note for any time frame from desktop app, it requires to get synced with that time, so it will be shown on web application. So here I am adding the note as this “Adding note for test (1)” So now it is added and now user requires to wait to upload that 10 minutes timeframe on the screenshPopular

• How do I contact apploye if I have tech/non-tech issues?

  While working on apploye, sometime it requires the help of some experts to make it clear for some confusion. To find the right way we kept open a live support chat for 24/7 service for our valuable customers. They can ask anything anytime there, it is to build a better transparency while working with apploye. So now question comes how? Let’s see For User: To find the support button firstly a user can visit apploye website (www.apploye.com), from there they can find the support icon likePopular

• What is the difference between Productive Time and Non-Productive Time and how does Apploye measure it?

  Productive time and Non-productive time measure based on activity. On the other hand, activity measures are based on keyboard clicking and mouse clicking. Suppose your employee is working with 90% activity for 10 hours. In that case, 9 hours will count as a productive time, and 1 hour will count as a non-productive time cause the activity is 10% less. If your employee's activity 100% for 10 hours. In that case, 10 hours counts as a productive time.Few readers

• How can I check the version of Apploye Desktop App?

  Questions you have in your mind regarding Apploye, All of your question's answer is here. Still, if you have other questions, reach out to us through Live Chat on the website. We will respond to you ASAP.Few readers

• How can I send Error Report from the Apploye Desktop App?

  Let's see How First, Open your Apploye desktop app. Click on the profile section in the dashboard. Second, Clicking on the profile section, you will get the option to Send Error Report. Third, write the in-details issue you are facing in the box with ApplFew readers

• How can I change my account email?

  Click on the bottom part of the left side panel (your Avatar Profile and up-arrow button). And go to Profile settings. Then, you should see a button " + Add another email ". Click on it and add your email address. After adding the new email, You will need to verify the email addressFew readers

• Does Apploye take multiple screenshots?

  Yes, Apploye takes multiple screenshots if any user has multiple monitors. Apploye also takes multiple screenshots in the 10 minute time period, If the owner/admin has changed the screenshot frequency from activity settings. Even though you might not see all of those screenshots in thumbnails of a 10 minutes time-frame, you can clearly see how many screenshots are there and how many screens/monitors are connected from the image and monitor icon respectively. ![](https://storage.crisp.chat/usFew readers

• Can I prevent employees from adding manual timesheets?

  Yes. You can revoke permission for employees to add manual timesheets. To do that, go to **Settings>Timesheet Settings ** Now click on the Toggle switch button to turn off this settings. Now, your employees can't add manual time by themselves.Few readers

• How to invite members?

  Go to the Members page and click on + Invite Member. Now, put their email address and select the projects you want to invite them to. (Or after joining members to your organization, you can assign projects to them as well). Alternatively, you can also click on See more > Invite Member.Few readers

• How can I delete Timesheets?

  If you added a wrong timesheet or your employees made a mistake in his/her timesheet, you might want to delete it. To delete a timesheet, Go to Timesheets > Daily, and select the employee and date. Then hover over the timesheet you want to delete. You should see a delete option. Now give the reason for deletion (type at least 5 characters) and click on Delete.Few readers

• I don't need all the seats that I bought. How can I remove members?

  To remove members, go to Members page. Now, Click on Remove Member from the Actions drop-down menu.Few readers

• How long does Apploye keep the screenshot data of the users?

  User's screenshot data is stored for 6 months. However, If any user deletes their account, their screenshot and other data are removed with deletion of their account.Few readers

• Can I work on projects without assigning tasks?

  Yes, you can work on projects without creating tasks. However, ensure that you have assigned yourself/employees to a project. Otherwise, that project won’t be available to work on, from the app.Few readers

• Is it possible to block employees from deleting screenshots?

  Yes, it is possible to stop employees from deleting their screenshots. Organization owner/admin can turn off the option of deleting screenshots for the users. Go to Settings> Activity. Now, Turn off "Allow users to delete screenshots". Now, Employees won't be able to delete theiFew readers

• How can I change the currency?

  If you want to change the currency for the whole organization, go to Organizations and select Edit from the Actions drop-down menu. Now, choose the ** Currency** you want for your organization.Few readers

• How to fix " 🚀Hey, seems like you are in the future"?

  You might be seeing a message like this: Don't worry, this is easily fixable 🔧. This issue occurs when your time is not set properly. It could be that your time is incorrect or your Time Zone is set wrongly or You frequently change your PC's time. To set your time and time zone in Windows 10 , go to Start>Settings>Time & Language> Date & Time. Enable the two options: Set timeFew readers

• Does the standard plan offer screenshots?

  No, the screenshots feature is only available in our Elite plan. You can compare our plans and their features on the Pricing page.Few readers

• How can I make someone a Project manager?

  Go to the Projects page and select Edit project (from the Actions drop-down menu). Edit Project Then go to Add People & Permissions. After you add members by clicking on the plus (+) button, You should see an option for Manage Project permissions. After you give permission to Manage Project toFew readers

• Do we still have access to the data of our past employees?

  No, you won't have access to the data of your past employees. After you have removed the members from your organization, their timesheets, past screenshots, apps, URLs, activity tracking and other data will be deleted.Few readers

• Does Apploye charge for the organization owner?

  The owner is completely free from the charge if the owner adds members to the organization. When you add one member to your Organization you will be charged for only 1 user.Few readers

• How can I change Desktop App to Dark Mode?

  You can turn on dark mode in Apploye desktop app. Go to the app and Click on Settings. Now turn on dark mode, under the Preferences section.Few readers

• Is there a free version of the Apploye?

  There’s no free version available right now. However, you can have a 10-day free trial, without needing to enter credit card or payment info.Few readers

• Can members create projects?

  No, Only the owner/admins can create a project. However, after projects are created, you can turn users into Project managers let them change/edit project details, you need to give them permission to Manage Project first, then they’ll gain access to edit that project as Project Managers. Check our How Can I Make Someone a Project Manager article for learning how to do that.Few readers

• Do I need to manually click on the sync button for synchronization?

  No, you don’t have to click on the sync button. Apploye app automatically syncs up the time and data to web app.Few readers

• How to install Apploye desktop app in Linux?

  Download the appimage file from https://apploye.com/download/ Download app Click on the downloaded file and a popup will launch. Click on "Integrate and run" If you don't have appimage, download .appimage package. If execution permission is not enabled, right click on the downloadedFew readers