Question 1

How to Redeem Apploye TimeTrack AppSumo Code

Accepted Answer

Go to https://app.apploye.com/auth/register and sign up in Apploye.

|| 2. Create your organization and select STANDARD Monthly plan ( Previously known as Apploye TimeTrack )

Click the button Try Fee For 10 Days
After creating Apploye account then go to (https://app.apploye.com/appsumo) to redeem Appsumo code.

Give the email of your Apploye account.
Select your Organization.
Then give the coupon code that you got from AppSumo.
Then click on "Apply AppSumo code"
Go to https://app.apploye.com/user/current-plan to check your current plan.

Click the link https://apploye.com/download/ to download Apploye.

:)

Question 2

Why is there "No Image"?

Accepted Answer

By default, Apploye takes 1 screenshot in every 10 minutes period (Owner/admin can change the rate of screenshots). Timing of the screenshot is totally random. It can take place any time in that 10 minute period. Reasons for no screenshot might be:

**The user stopped the desktop app suddenly: **If the user stops the tracker/app before the screenshot is taken, screenshot will be missed (remain blank). If there are any interruptions occur during the running time, the syncing process can get disrupted. It’s not an issue but a process of disruption while running the Apploye desktop app.
** Not using the Elite Plan: ** The Screenshots feature is only available in the Elite plan. So, if you are not using Elite plan, you won't get access to screenshots. You can go to Settings>My Plan to check the plan that you are currently using.
If the user clicks on the “Sync” button from desktop app: Now if any user clicks on sync button, it will show a blank screen for each click on sync. On our latest apploye desktop app, we have automatic sync enabled, so it is recommended not to click the sync button.
The screenshot feature is turned off in the settings: The screenshot feature can be turned off from the Settings> Activity. The owner/admin can either turn it off for the whole organization or for an individual member. So, if it is turned off then you will not get any scree

Question 3

How do I add a Manual Time entry?

Accepted Answer

Whether you have forgotten to start the Timer in desktop app or you want to add time manually, you can add Manual Time. To do that, follow these steps:

|| 1. First Step ** ****Firstly, click on Timesheets > Daily, in the Left side panel.

|| 2. Second Step Click on the "+ Add Manual Time" button on the upper right corner.

|| 3. Third Step You will get a popup after clicking on “+ Add Manual Time”, fill up the required fields (marked with a red asterisk * sign).

|| 4. Fourth Step After adding the timeframe properly, it will take a moment to sync on the web app.

||| **Note ** ** Few things to keep in mind:

You can not add time where other timesheet exists. For example, a timesheet exists with 10:34 a.m. to 10:45 a.m., now You won't be able to add manual timesheet from 10:00 a.m. to 11:00 a.m.
You also can't add any future time.
You need to type at least 5 characters in Reason box ("Why do you want to?").
Manual time is added with 0% activity, so it can bring down the total activity percentage.

Question 4

How does RemoteTrack panel work 🤔?

Accepted Answer

RemoteTrack feature allows you to monitor employees precisely. There are 4 critical components: Optional Screenshots, Apps usage tracking, URL tracking and Activity & Engagement Analytics 👌

To track and monitor the productivity of employees, access the RemoteTrack panel from the left sidebar:

|| **1. Screenshots **

You can filter out by projects, tasks, employees and date. Click on the button “Today” to get back to today’s screenshots 😌
By default, 1 screenshot is taken in a 10-minute window 🗔. However, the owner/admin can change the rate/frequency from Activity Settings ⚙️
Apploye desktop app takes ** screenshots at a random time** so that employees won’t be able to guess the exact time of the next screenshot 📸
Apploye tracks and takes screenshots from multiple monitors. You can view these screenshots from the carousel by clicking on any screenshot 🧧. You can hover over the mini image/monitor icons to see how many screenshots are being taken and how many monitors are connected.
Employees can delete screenshots (with the reason). However, the owner/admin can also prevent employees from deleting their screenshots from activity settings.
If there are any missing screenshots, you can hover over the question mark and see the potential reason

Question 5

How to delete screenshot?

Accepted Answer

To delete a screenshot, follow these steps:

Click on RemoteTrack>Screenshots, from the left side panel.
Just hover over the screenshot you want to delete. You will see a red delete button (you won't see this button, if Delete Screenshot settings is turned off by the owner/admin).

Now, You will get a popup. Type the reason for deletion (Admin will be able to see this reason). Keep in mind that you need to type at least 5 characters.

||| Once you delete a screenshot, it also deletes that time-frame of 10 minute. | You won't be able to delete screenshot from current session. You will need to stop the timer beforehand.

Question 6

How to delete my apploye account?

Accepted Answer

To delete the account you are required to go to

`Edit profile > Delete account`

Q: How to delete screenshot?

To delete a screenshot, follow these steps: <ol> <li>Click on RemoteTrack>Screenshots, from the left side panel. <img src="https://storage.crisp.chat/users/helpdesk/website/a3b2cda92240e800/screenshot-delete1_863a3a.jpg" alt="" /></li> <li>Just hover over the screenshot you want to delete. You will see a red delete button (you won't see this button, if Delete Screenshot settings is turned off by the owner/admin).</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/a3b2cda92240e800/screenshot-delete2_7nwgf7.jpg" alt="" /> <ol start="3"> <li>Now, You will get a popup. Type the reason for deletion (Admin will be able to see this reason). Keep in mind that you need to type at least 5 characters. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/a3b2cda92240e800/screenshot-delete3_1ywhb8i.jpg" alt="" /> ||| Once you delete a screenshot, it also deletes that time-frame of 10 minute. | You won't be able to delete screenshot from current session. You will need to stop the timer beforehand.

Q: How to delete my apploye account?

To delete the account you are required to go to <h1 id="editprofiledeleteaccount"><code>Edit profile &gt; Delete account</code></h1>

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